Launch of Online Grievance Redressal Portal for Estate Office
The Estate Office offers around 22 services to citizens through an online portal. Through this portal processing of applications as well as service delivery is conducted online within specified timeframes. Recognizing the need for a mechanism to address citizens’ grievances while utilizing these services, an interface has been developed and implemented for citizens to register their grievances. In a significant move, the Estate Office Online Grievance Redressal Portal was officially launched on 01/01/2024 by Dr Vijay Namdeorao Zade, Finance Secretary UT Chandigarh
in the presence other key dignitaries of Chandigarh Administration Sh. Ajay Chagti, Secretary Personnel & Establishment, Smt. Hargunjit Kaur, Special Secretary Finance, Sh. Ramesh Kumar Gupta, DDG & SIO NIC UT Chandigarh, Sh. Kapil Setia, Chief Architect and Sh. Rajiv Tewari, AC(F&A) during the launch of Online Grievance Redressal Portal
for Estate Office. Tailored specifically for applicants whose requests remain un-addressed by the Estate Office, this user-friendly platform offers seamless resolution for propertyrelated concerns. Whether the services were applied online or through traditional means, applicants can utilize this portal with a commitment to resolve grievances within 30 days. Developed by National Informatics Centre, UT Chandigarh, the portal streamlines the handling of property issues, ensuring transparent and efficient outcomes with just one click of a button. Grievances submitted through this portal will be promptly forwarded to the relevant branch, with notification sent to the applicants. This initiative ensures that remedial measures are implemented to prevent unnecessary hardships for the public.