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    Role Of Division

    NIC Chandigarh UT  Unit is responsible for ICT Support to various offices / departments of Chandigarh Administration. The details are –

    • Application software design, development, implementation and training.
    • Networking–LAN, WAN and City network.
    • Setting up of Data Center and services concerned with it.
    • Network hub of various NIC centres in and around Chandigarh
    • Support services like Training, Video conferencing etc..
    • Technical consultancy for various projects
    • Support for e-Governance initiative of Chandigarh Administration
    • IT Support to Central Government Offices in Chandigarh
    • Implementation of National level projects
    • Webservices
    • E-Mail/Internet/telecommuting Services

    Processes-

    Technical Processes

    1. Software Development
      • Request for a software
      • Feasibility study
      • Preleminary survey
      • Project propasal
      • Acceptance by user
      • Detailed system study
      • Preparation of SRS and submission to user
      • Acceptance of SRS
      • Preparation of SDD
      • Coding
      • Testing
      • Demonstration to user
      • Finalization of Software
      • Acceptance by user
      • Preparation of user manual, installation notes and other relevant documents
      • Packaging and deploying
      • Training and implementation
      • Monitoring of software
    2. Software implementation – for national level projects or software developed by
      some other state unit

      • Procurement of software and relevant documents
      • Local testing
      • Demonstration to user
      • Changes suggested by user
      • Customization of software by developing NIC Unit/Division
      • Acceptance by user
      • Implementation and training
      • Monitoring of software
    3. System administration
      • Procurement/receipt of hardware
      • Call lodging with respective vendor
      • Installation of hardware
      • Installation of requisite software – system and tools
      • Checking for the latest virus definitions, patches and packs
      • Monitoring the performance of the system
      • Taking care of account creation and password handling
      • Acceptance of installed hardware
    4. System maintenance – covers Servers, clients, SAN and printers.
      • Detection of fault in the system
      • Lodging complaint with respective vendor
      • Monitoring of complaint if not being attended and escalating if needed
      • On call being attended, checking if the system is giving desired results
      • Call completion
    5. Network administration – covers Routers, PIX, Modems, Leased lines, VSATs
      • Receipt of network hardware
      • Follow up with concerned vendor for installation
      • Tuning of the hardware for meeting the requirements
      • Monitoring the performance through available tools
      • Acceptance of installed network components
    6. Network maintenance
      • Detection of fault – self detection , mail, telephone etc
      • Lodging of complaint with vendor and making necessary entries in call registers
      • Monitoring of the lodged complaint and escalating if needed
      • On complaint being attended, checking if the desired results are there from call originator
      • Call completion
    7. E-mail/internet services
      • Receipt of request
      • Form provided to user
      • Filled in form submitted back
      • Checking for all the entries to see if eligible for free or paid account
      • Approval obtained
      • Marked to System administration group to do the needful
      • User informed
    8. Web Services
      • Request received for website designing / development and hosting
      • For sites where user is providing content on CD, online registration of URL is doneand site send for audit
      • Audit report given to user for modifications in the contents
      • When finalized site is hosted
      • Where it has to be designed and developed also, contents finalized with user
      • Design and development done
      • Site demonstrated to user
      • On acceptance site URL registered online and contents furnished for audit
      • Site hosted
      • Monitoring of site done
      • Updations of the site done remotely
    9. Video conferencing services
      • Request for VC received locally or a session planned remotely for which intimation is received through mail/website
      • Participants informed about the VC schedule
      • VC system checked for functionality and other arrangements made
      • In case of some problems some alternate arrangements are made
      • VC session conducted
    10. Training services
      • Preparation of training calendar at the start of financial year
      • Approval of the training calendar from training division
      • Circulation of training calendar to all HODs
      • Receipt of nomination in prescribed form
      • Confirmation of nomination
      • Checking of infrastructure in training hall
      • Conducting training
      • Provision of relevant material to trainees
      • Feedback from trainees
      • Analysis of feedback to make training more beneficial
      • For paid trainings same processes are followed except that approval for the cost of the training and the expenditure to be incurred is obtained from AFA NIC Hqrs.
    11. Consultancy / evaluation services
      • Requirement request is received which may be for some evaluation committee or selection committee or some other technical support which may only involve technical aspects and not commercial aspect
      • If found viable, the case is sent to DG NIC for approval
      • Once approval is received, an officer is nominated
      • The report is submitted of basis of which further necessary actions are taken.

    Administrative Processes

    1. Financial Approval
      • For procuring any item, a quote is obtained form approved source
      • A case is prepared and sent to NIC Hqrs alongwith quote for approval
      • Approval is obtained from there
      • Material procured and bill sent to DDO alongwith approval for release of payment
      • Payment made to vendor
    2. Annual maintenance contract
      • Rate contract with vendors signed at NIC Hqrs in the beginning of the year andcirculated to all
      • Based on the hardware available, financial approval is obtained for whole year fromNIC Hqrs
      • Annexure in prescribed format are signed with respective vendors
      • At the end of quarter, pre-receipted bills in triplicate are received from vendors
      • Bills marked to system administration group for verification and down timecalculation
      • Bills with final amount calculated) and NIC hqrs approval, sent to DDO forprocessing and release of payment
    3. Enrolment of project trainees
      • Applications received from students desirous of undertaking project in NIC
      • Committee is formed to scrutinize the applications
      • Recommended applicants are called for interview
      • Based on the interview and the requirements, selections are made
      • Project is allotted to them and are required to report the project leader
      • Attendance is maintained
      • Monitoring the progress of the project
      • On completion, necessary documents are filled and signed
      • Stipend, if applicable, is processed
      • Trainee relieved
    4. Monitoring of payment due for various services
      • List of such users and accounts where payment is due, is maintained
      • When nearing the due date of payment, a reminder is sent through mail and post
      • If payment received, entries in relevant registers are made and draft/cheque forwarded to DDO
      • Otherwise, the services are stopped w.e.f. due date
    5. General consumable store
      • Quarterly requirement of the division is listed
      • Quotes from approved agency (kendriya bhandar) is obtained
      • Case sent to NIC Hqrs for financial approval
      • Once financial approval is there, material is procured
      • Stock entry made
      • Issued to staff
      • Yearly verification of stock is done
    6. Technical consumable store
      • Quarterly list of consumables required is made
      • If rate contract is there for the items, then case sent to AFA NIC Hqrs forapproval
      • Otherwise,quote is obtained from approved vendors and sent to NIC Hqrs for approval
      • Order placed with vendor
      • On receipt of material, necessary entries mad ein stock register
      • Issued to officials on demand
      • Yearly stock verification done
    7. Library
      • For the books or magazines procured or obtained entries are made in accessionregister
      • On requirement by any official, it is issued
      • In case not returned , reminder is issued
      • Yearly verification is done by a committee constituted for this purpose
    8. Disposal/Auction
      • Identification of material to be disposed/auctioned
      • In case of software/consumables, fill up usage certificate & destroy
      • Completion of GFR Forms
      • Constitution of Auction Committee
      • Approval from NIC Hqrs for disposal/Auction
      • Publication of Auction Notice/Advertisement
      • Conduct Auction
      • Approval from NIC Hqrs
      • Make necessary Stock Register Entries